Frequently Asked Questions

1. What if I forgot my password?
2. What is our shipping policy?
3. What is your return policy?

Answers...

1. What if I forgot my password?

   Have you forgotten your password? No problem!  We'll reset your password immediately.  Give us a call at 844.635.4831.

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2. What is our shipping policy?

   Orders $99 and below are shipped at a flat fee of $9.99. Orders $100 and over are shipped for free.

   • Orders are shipped via UPS or best pricing.  Expedited orders may be subject to additional fees.

   • Non UPS items may be shipped via freight truck. Freight charges may apply due to weight class.

   • Shipping time is 1-3 business days, and sometimes next day depending on delivery address. 

   • We do not ship to PO boxes or freight forwarding companies.

    

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3. What is your return policy?

   We guarantee your satisfaction with our products and have a 100% hassle-free return policy. If for any reason you are unhappy with your order, or simply wish to return/exchange a product, please notify customer service at Customerservice@myeliteproducts.com as soon as possible. Returns will be accepted if requested and the product is received within 30 days of purchase and in the original containers. A restocking fee may apply if returns are not received within the 30 day timeframe.
   
   Please contact a customer service representative at 844.635.4831.

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